Warranty & Returns
Warranty
All WoW Futon products are guaranteed to be free of any material or craftsmanship defects. Our products are designed to last for many years with proper care.
Our offer:
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3-year warranty against manufacturing defects on pillows.
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5-year warranty against manufacturing defects on futon mattresses, mattress pads and mattress toppers.
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WoW Futon will repair or replace the item if it is found to be defective.
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The warranty does not cover misuse or normal wear and tear.
Please retain all original receipts and invoices in order to provide proof and date of purchase.
WoW Futon reserves the right to determine if the item has been abused or care instructions have not been followed.
Returns
We guarantee the quality of everything we sell. If you are dissatisfied with your purchase for any reason, you may return most items* in new, unopened, and original condition within 30 days of delivery date. Returns must be in their original packaging, with product tags intact. If we provide a return shipping label, the return shipping fees will be deducted from your refund. If you decide to provide your own mailing label, we recommend that you obtain a tracking number for your own security.
If you received an incorrect, damaged, or defective item, we will require photos and an explanation of the issue to decide whether you are eligible for a refund or replacement. Wool has a little natural lanolin scent, which is not considered a fault. If we determine that the goods was damaged or defective upon receipt, we will give a free return mailing label.
Returns must be in their original packaging and show no evidence of use. A decision on an inspection may take up to 14 business days. If, after assessment, we conclude that your item does not qualify for a refund, you have 30 days to opt to have it returned to you at your expense.
